Quality Control Analyst

US Tech Solutions in East Amherst, NY

  • Industry: Financial Services - Banking/Investment/Finance - Financial Analyst/Examiner
  • Type: Full Time
  • $93,833.33 - 127,920.00
position filled

Job Title: Quality Control Analyst

Location: East Amherst NY


Job Description:

  • Candidate will be able to provide assistance to the department to manage loss mitigation process quality testing for Consumer &/or Mortgage products.
  • Candidate will need to critique processes in place and to make suggestions on best practices.
  • Candidate will be required to identify gaps in the processes and workflows and develop solutions to those deficiencies.
  • The candidate will analyse work of other team members and identify needs for correction and remediation.
  • The candidate should have a critical eye for understanding where errors have occurred by Admin Support processers and instruct processors on remediation of processing errors.
  • The candidate should possess working knowledge of bank practices, Admin Support procedures and guidelines.
  • Coordinates and administers a preventative quality control program within the Admin Support department.
  • Manage daily reviews of process quality testing results and exception reporting for
  • Consumer &/or Mortgage products and confirms remediation is completed timely.
  • Coordinates control plans and analyses quality testing/results and exception reporting to identify need for corrections to achieve expected results.
  • Analyse quality results to determine trends, risks, etc. and develops solutions for consideration in process enhancements
  • Operate as line of defence for admin support and work to develop mitigation plans, as well as identify root cause.
  • Utilize control reports to observe agents actual state compared to schedule state compared to service level agreements and partners with agents/management to take action based on observations.
  • Complete daily reviews of letter/document and escalate accordingly
  • Perform detective testing
  • Identify gaps in the processes/ workflows and develop solutions to those deficiencies.
  • Maintain knowledge of compliance, procedure updates, and policy.
  • Experience in operations or financial background is preferred.
  • Ability to conduct data analysis and spreadsheet work. Ability to pay close attention to detail and review work with a critical eye from a quality control perspective. Ability to work under strict deadlines, ongoing change and pressure


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