• URBN Community
  • Quincy , MA
  • Non-Executive Management
  • Full-Time
  • 37-93R Parkingway St

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Product Flow Manager

Reports to: Store Brand Leader / Assistant Visual Manager

Objective: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring the profitability of the store.


  • Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:
  • o Consistent and continual feedback and accountability

    o Promoting a sense of ownership and delegation

    o Team involvement and strategic planning

    o Morning and all store staff meetings

    Manage and motivate a high level of Customer Care utilizing all resources and initiatives

    Lead by example to set bar for employee productivity

    Serve as a proactive mentor, teacher and problem solver for sales team

    Assist management team by training and coaching staff on Inventory Control expectations and responsibilities

    Attract and recruit product flow team and ensure that development plans are in place and followed

    Effectively communicate and build partnerships with Store Team, DBL, Home Office, Inventory Control and Distribution Center

    Develop and enhance the selling culture within the store


    Oversee product receipt process and ensure prompt completion & turnaround (processed & placed within 24 hours)

    Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team

    Track and communicate all in-transit shipment information to management, plan accordingly

    Maintain an efficient and well-organized stock room. Implement methods and systems to house product for easy access by all staff

    Ensure product tagging follows company guidelines

    Drive the restock process in partnership with management to maintain stock levels and sell-through awareness

    Oversee all UPS deliveries/shipments, charge sends, transfers and PPS

    Maintain all receiving paperwork controls and organization

    Facilitate supply ordering in partnership with management team

    Assist in 4-wall maintenance; cleaning and facilities

    Communicate ticketing issues/discrepancies to appropriate Home Office partners

    Uphold inventory control standards when executing cycle counts, markdowns and transfers

    Maintain a high level of SKU and stock integrity

    Support the MOD during peak store hours

    Adhere to all company safety guidelines & uphold all company policies & procedures

    Must be able to lift & carry heavy boxes (up to 30 lbs)


    Partner with the Management team to coordinate and facilitate shipment placement and maintain standards throughout the store

    Understand and demonstrate familiarity with velocity product and expedite the replenishment of top-selling items
    Support sales by assisting in merchandising and display projects as needed

    Sound like a good fit?

    If you are ready to lead and inspire a team of positive, dynamic individuals, please apply. We look forward to reviewing your unique qualifications. You can learn more about Free People and all URBN brands at


    As an Free People employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package for full time employees that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more.

    The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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