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Product Flow Manager
Reports to: Store Brand Leader / Assistant Visual Manager
Objective: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring the profitability of the store.
o Consistent and continual feedback and accountability
o Promoting a sense of ownership and delegation
o Team involvement and strategic planning
o Morning and all store staff meetings
Manage and motivate a high level of Customer Care utilizing all resources and initiatives
Lead by example to set bar for employee productivity
Serve as a proactive mentor, teacher and problem solver for sales team
Assist management team by training and coaching staff on Inventory Control expectations and responsibilities
Attract and recruit product flow team and ensure that development plans are in place and followed
Effectively communicate and build partnerships with Store Team, DBL, Home Office, Inventory Control and Distribution Center
Develop and enhance the selling culture within the store
Oversee product receipt process and ensure prompt completion & turnaround (processed & placed within 24 hours)
Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team
Track and communicate all in-transit shipment information to management, plan accordingly
Maintain an efficient and well-organized stock room. Implement methods and systems to house product for easy access by all staff
Ensure product tagging follows company guidelines
Drive the restock process in partnership with management to maintain stock levels and sell-through awareness
Oversee all UPS deliveries/shipments, charge sends, transfers and PPS
Maintain all receiving paperwork controls and organization
Facilitate supply ordering in partnership with management team
Assist in 4-wall maintenance; cleaning and facilities
Communicate ticketing issues/discrepancies to appropriate Home Office partners
Uphold inventory control standards when executing cycle counts, markdowns and transfers
Maintain a high level of SKU and stock integrity
Support the MOD during peak store hours
Adhere to all company safety guidelines & uphold all company policies & procedures
Must be able to lift & carry heavy boxes (up to 30 lbs)
Partner with the Management team to coordinate and facilitate shipment placement and maintain standards throughout the store
Understand and demonstrate familiarity with velocity product and expedite the replenishment of top-selling items
Support sales by assisting in merchandising and display projects as needed
Sound like a good fit?
If you are ready to lead and inspire a team of positive, dynamic individuals, please apply. We look forward to reviewing your unique qualifications. You can learn more about Free People and all URBN brands at
As an Free People employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package for full time employees that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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