Location:New York, US
Reporting to: Assistant General Manager and General Manager
Internal: Time Out Market
We love what we do and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
The Market Chief Steward for Health & Safety is responsible for overseeing back-of-house operations and administration, ensuring full city, state, and federal compliance for a positive vendor and customer experience.
Responsibilities Operations, Health & Safety
Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with Time Out Market expectations
Ensure health, safety, and sanitation requirements are in compliance with the Department of Health, and other city, state and federal agency policies that directly impact Market operations
Assure all kitchen and bar utensils are in working order, ensure they are fixed promptly if malfunctioning
Monitor all refrigerated walk-in units and walk-in products, assuring proper maintenance and product care is being attended throughout all concessions (including but not limited to cooling temps and proper labeling)
Audit refrigeration, temperature, and maintenance equipment logs consistently, assuring concessionaires and Time Out Market employees are documenting in accordance with city regulations
Monitor all Market storage, assuring proper maintenance and product care is being attended throughout all concessions (including but not limited to proper storage and labeling.
Review and become familiar with any product recalls, follow through accordingly
Inspect Market equipment, logs, and operations for full compliance
Develop and implement operating standards, policies, and procedures to be followed by the management team and concessionaires
Develop and implement cost-saving and profit-enhancing measures
Manage third party relations and overnight cleaning process: create schedules, communicate with third party vendors when issues arise
Work with Maintenance Engineer and Assistant Maintenance Engineer, and liaise their relationships with vendors to ensure all Market equipment is functional
Work with maintenance to oversee internal waste management program and is liaison to our external waste management companies
Work with maintenance to oversee pest control program and is liaison to our external pest control program
Work with events team to assure all demos and events are compliant and all health and safety needs are met
Assure all proper signage is in place for both guests and employees
Conduct all health and safety-based training necessary for onboarding or continuation of best practices (including but not limited to equipment, safety drills, biohazard training, heavy lifting, etc.)
Communicate with Market AGM s, GM, and Market Director of Operations on needs and issues as they arise
Monitor appearance, maintenance (including tech/POS maintenance), and set-up of concessions, kiosks, and common areas, including rooftop and employee only areas
Spot check concessionaire s prepared products, communicate results and needed improvements to management
Ensure all concessionaires are in accordance with Time Out Market corporate policies, as well as city, state, and federal regulations
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Manage ordering / receiving process and schedule
Communicate, catalog, and update/maintain all necessary documentation (including but not limited to sanitation certificates, temp logs, cleaning logs, equipment repair history etc.)
Create and maintain a schedule for audits (including but not limited to third contracted labor, and cleaning crews as well as hired health inspector) and trainings (including but not limited to equipment, safety drills, biohazard training, heavy lifting, etc
Responsibilities - General
Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the direct report team as needed
Oversee the weekly schedule for all TOM staff direct reports and contracted staff
Excellent communication skills required, both verbally and in writing
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
Remain calm and alert, especially during emergency situations and / or heavy restaurant activity
Interact with all department personnel, restaurant staff and Vendor staff as needed
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
About Time Out Group plc
Time Out Group is a global media and entertainment business that inspires and enables people to explore and enjoy the best of the city.
It all started in 1968 in London when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.
Time Out Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market. Across both business divisions, the Group s mission is to help people around the world go out better.
Time Out Media s digital and physical presence comprises websites, mobile, social media, magazines and Live Events. Across these platforms, Time Out distributes its high-quality content written and curated by professional journalists around the best food, drinks, culture, art, music, theatre, travel and entertainment in 315 cities and 58 countries. Time Out is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch over 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.
Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences, based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in a historic market hall in Lisbon and quickly turned into a huge success; with 3.9 million visitors in 2018 it is now Portugal s most popular attraction. This unique format, which is all about making high-quality fine food affordable and accessible for all, is now coming to other great cities around the world. New Time Out Markets are open in Miami, New York, and Boston, with more on the way in Chicago and Montreal in 2019; Dubai in 2020, London-Waterloo in 2021 and Prague in 2022 all featuring the cities best and most celebrated chefs, restaurateurs, drinks and cultural experiences.
In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It s an exciting time as we re transforming this iconic brand into a global media and entertainment brand and continue to shape the future of the city experience for both locals and visitors.
Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.
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