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Location: New York, NY
Reporting to: Assistant General Manager
Internal: Time Out Market
We love what we do and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.
Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company s expectations, while maintaining compliance with city, state and federal laws
Focus on succession management, training and, development of all Market employees
Delegate responsibility to the management team as needed and enforce existing policies consistently
Oversee and participate in the hiring, training, supervision management, coaching, counseling and evaluation of all members of the Market team
Promotes organization in industry, manufacturing and/or trade associations
Work closely with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager
Process the weekly schedule and payroll for the hourly staff
Conduct pre-shift meetings and assist team members with any inquiries
Develop and implement operating standards, policies and procedures to be followed by the management team
Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information
Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams
Make decision and take actions based on previous experience and good judgment, revising procedures as needed to accommodate unusual situations
Interact with all department personnel, Market and vendor staff as needed
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Develop and implement cost saving and profit enhancement measures
Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff
Create and execute action plans for any areas that need improvement or are in a critical situation
Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
Monitor labor costs and monitor the restaurant s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety and sanitation requirements are in compliance with Department of Health, OSHA and any city or state agencies and ensure all managers are aware of any changes in the law
Participate in the development of the annual budget for the entire restaurant; develop short and long term financial operating plans
Participate in community events and ensure corporate social responsibility goals of venue are met
Maintain a professional, neat and well-groomed appearance adhering to Company standards
About Time Out Group plc
Time Out is the leading global media and entertainment business that inspires and enables people to make the most of a city. It all started in 1968 in London, today Time Out is present in 108 cities in 39 countries, reaching a global monthly audience of 217 million.
Everything we do helps people discover, book and share what the world s cities have to offer. From our powerful content and top-quality curation to the products and selected offers that can be booked directly with us, the solutions for partners to connect with our audience, or the imagination of our Live Events we are global and no one knows the city like us. Our global reach includes a massive online presence, mobile applications, city magazines, guides and more. Now Time Out Market is taking that to the next level, bringing the best of a city together under one roof in Lisbon, and in other cities around the world soon.
In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It is an exciting time as we re transforming this iconic brand into a digital, transactional business and continue to shape the future of the city experience for both locals and visitors.
Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. Our integrity, passion, curiosity, creativity and openness make us successful and a unique team.
About Time Out Group plc
Time Out Group is a global media and entertainment business that inspires and enables people to explore and enjoy the best of the city.
It all started in 1968 in London when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.
Time Out Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market. Across both business divisions, the Group s mission is to help people around the world go out better.
Time Out Media s digital and physical presence comprises websites, mobile, social media, magazines and Live Events. Across these platforms, Time Out distributes its high-quality content written and curated by professional journalists around the best food, drinks, culture, art, music, theatre, travel and entertainment in 315 cities and 58 countries. Time Out is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch over 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.
Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences, based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in a historic market hall in Lisbon and quickly turned into a huge success; with 3.9 million visitors in 2018 it is now Portugal s most popular attraction. This unique format, which is all about making high-quality fine food affordable and accessible for all, is now coming to other great cities around the world. New Time Out Markets are open in New York, Miami, and Boston, with more along the way in Chicago and Montreal in 2019; in Dubai in 2020, London-Waterloo in 2021 and Prague in 2022 all featuring the cities best and most celebrated chefs, restaurateurs, drinks and cultural experiences.
In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It s an exciting time as we re transforming this iconic brand into a global media and entertainment brand and continue to shape the future of the city experience for both locals and visitors.
Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.
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