Position SummaryMonitor daily clinic operations, within guidelines, in accordance with College's clinical procedures. Prioritize clinic activities and delegate work to student and/or casual employees. Act as work leader to junior clerical support staff. Provide customer service support to dental clinic patients, from greeting and routing patients to maintaining data integrity in AxiUm and performing cashier duties. Maintain student and patient appointments; reconcile encounter forms. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow up exams. Ensure adherence to policies and procedures, making suggestions for enhancements and improvements.QualificationsRequired Education:
High School diploma or equivalent.Required Experience:
3 years of office experience in a dental clinic or related healthcare facility.Required Skills, Knowledge and Abilities:
Excellent customer service skills. Ability to prioritize own work and coordinate work of others in a fast-paced environment. Familiarity with basic word processing, spreadsheet, and database applications. Moderate, accurate keyboarding.Additional InformationEOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
Associated topics: call center associate, call center representative, csr, customer care specialist, platform support, product support, rep, representante de servicio al cliente, service, technical assistant
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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