Location Manager

Marcel in Houston, MO

  • Type: Full Time
position filled
APEX Executive Suites Job Description LOCATION MANAGER At APEX Executive Suites, our mission is to provide an office environment that empowers startups, independent businesspeople, non-profits, and remotely-located corporate professionals to get great work done closer to where they live and play. We support our local community by providing a workspace the blends seamlessly with private life, close to home, schools, retail, and the normal rhythms of daily life. By removing the commute from people s lives, we keep people closer to the things that matter most to them. APEX Executive Suites is actively seeking a friendly, analytical, and detail-oriented person to be the face of our company in the role of Location Manager. You will help us grow the community by creating a great member experience while executing sales and operational tasks with discipline and integrity. This is your opportunity to take ownership of and responsibility for a mission-driven business with the complete support and experience of the owners. At APEX Executive Suites, we know that any shared workspace can provide basic amenities such as clean desks, reliable internet access, and fresh coffee. Here, we look to promote a unique coworking experience with a sense of connection to our immediate community and neighborhood surroundings. We seek a Location Manager who will: always present herself as an ambassador of the MARCEL brand; actively work to sell new memberships; plan and coordinate special events such as meetings and receptions; oversee cleanliness and ensure everything is in working order; champion community outreach efforts; administer mail and deliveries; continually seek opportunities to improve our offerings and services; maintain excellent records; compile ideas and suggestions for improving our service offerings. Key areas of job responsibility include: Community Management Event Planning and Execution Business Development Facility and Space Management Personnel Management Community Management Plan and launch community initiatives to create connections between individuals and members of different organizations working at the facility. Seek out information about the business and personal objectives of tenant organizations and their individual members. Resolve issues between members quickly and in a manner that diffuses tension. Foster a sense of inclusivity where fresh ideas are welcome. Be knowledgeable about membership contracts and guidelines, as well as federal, state, and local laws that manage the work environment. Be prepared to explain these policies to members, as necessary. Oversee new member onboarding as well as member move-outs Event Planning and Execution Build a quarterly calendar of coworking events that engage all stakeholders and attract future members (lead generation and sales-related events). Identify outside organizers within the local community and encourage them to use our event space. These events should also be used to build APEX Executive Suites CRM database and digital community. Manage events within allotted budgets, and at all times represent our brand professionally. With members of your team, oversee the event from catering, to a smooth event check-in process, to cleanup. Business Development Work with ownership to develop sales objectives, occupancy rates, and pricing levels. Conduct tours for prospective members and maintain contact with local press and community leaders to generate interest in APEX Executive Suites. Engage with the local community by attending relevant events as an ambassador for APEX Executive Suites. Maintain a positive relationship with key vendors and stakeholders. Facilities and Space Management Manage all building operations to the satisfaction of members. Maximize up-time and availability of key facilities assets like the Wi-Fi network, kitchen, printers, copiers, and other equipment. Keep members aware of facilities issues that may impact them. Utilize a variety of current desktop software applications to manage the space and membership effectively. Make recommendations to ownership about new physical features or perks that will entice members. Submit maintenance tickets for repairs to the facility and key equipment. Ensure that daily cleaning is conducted to specification, and maintain awareness of local laws and regulations as they pertain to member safety and emergency preparedness. Personnel Management Manage a growing team of employees and contractors to achieve the community, sales, and facilities goals stated above. Be responsible for the professional development of each team member reporting to you. Conduct regular meetings with your team to ensure members are aligned on key initiatives and performance goals. Hold weekly one-on-one meetings with each team member to review the status of individual tasks and goals. Provide regularly scheduled performance reviews of team members, and maintain clear communication with ownership about team performance, opportunities, and challenges. Experience and Requirements College graduate with a 4-year degree preferred 2-4 years experience with increasing responsibility in either a sales or customer service Demonstrated project management skills (provide examples) Computer proficiency with an ability to understand and work with the desktop software applications our organization utilizes Passion for business development within our community Interest in working independently with only occasional interaction with ownership Fluent in English (additional languages a plus) A high level ethics, empathy, and personal responsibility Professional references

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