Senior Director Store Operations (Buffalo)

Luxottica in Buffalo, NY

  • Industry: Executive Management - Administrative/Operational Support
  • Type: Full Time
  • $132,420.00 - 206,040.00
position filled

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Store #:130110 Oakley Field Ops - OH CSCPosition:Full-TimeOakley. Designed to push the boundaries of performance. From advanced eyewear technology to apparel innovation, Oakley sets itself apart from the rest. Backed by the power of Luxottica, our athletes and customers expect the best in sports performance and Oakley employees help to fuel this driveGENERAL FUNCTIONThe Sr. Director of Store Ops has leadership responsibility for all aspects of Store Ops team. The Store Ops Department develops effective standards and processes in operational procedures, customer service, and merchandising policies while aiming to improve the consumer experience in Oakley Retail stores. The Sr. Director creates strategic partnerships and leads a team in supporting process, training, change management and communications.MAJOR DUTIES AND RESPONSIBILITIES Provides leadership and support on initiatives to ensure the field is positioned to execute with excellence. Builds and fosters collaborative relationships with all brand team members, field leadership and corporate to stay informed and abreast of new initiatives and business processes. Leads teams to overcome obstacles through flexibility in leadership style, effective negotiation and decision making. Coaches and develops Store Operations Team. Leads and delivers project work plans that include clear objectives and time lines; identifies needed resources and provides accurate estimate costs. Communicates progress and results. Overall responsibility for development and integrity of all store Policy and Procedures, customer transaction process, POS development support and the execution of store openings, closings, remodels and relocations. Leads the retail partnership with the IT Department-Creates, develops and implements POS, SAP, Software and Hardware Initiatives. These range from SAP rollouts to wireless POS to iPads. Manages Store Maintenance Program. Oversees Strategic Store Communications including Newsletters and Seasonal Guides for all stores. Responsible for the Workforce Management implementation plan for base rebalancing and Kronos automated scheduling. Provides Operational and Construction Guidance and Support Leads development of new store concepts from design to turnover. Responsible for Risk Management/Loss Prevention and partnership with Corporate Implements systems and practices which enable field and stores to get answers and support in a timely manner. Creates an environment that fosters feedback from field leadership to generate process improvement. Establishes processes and tools to efficiently analyze overall effectiveness. Ensures field feedback on all initiatives is captured and incorporated for process improvement. Responds resourcefully to change; knows when to call upon others for different perspective.BASIC QUALIFICATIONS Bachelors degree or equivalent experience 12+ years specialty retailing or equivalent supervisory experience Strong leadership skills Visionary/Strategic minded Strong oral and written communication skills Strong interpersonal skills Strong working knowledge of store operations Critical thinking/Analytical skills Ability to influence/negotiate Retail industry knowledgePREFERRED QUALIFICATIONS Leadership experience within an apparel retail environment Clear understanding of construction timelines and terminologies Familiar with project management techniques, tools and methodologies Ability to read and understand architectural documents Ability to travel up to 30% of timeWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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Associated topics: assistant store manager, associate manager, lead, leader, major gifts officer, major gift officer, manager retail, sales lead, shift supervisor, supervisor

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