Tier 3 Citrix Engineer

Insight Global in Morrisville, NC

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $53,330.00 - 84,120.00
position filled
We are looking for an engineer with on-the-job experience troubleshooting Data Center and virtualized environments. The ideal candidate will have a minimum of 5+ years experience in Cisco foundational technologies (routing and switching), Unified Computing Technologies and Nexus switching platforms.
Expert level understanding of Citrix Infrastructure (Xen*, Netscaler, etc)
Solid understanding of NetApp or EMC storage
Experience troubleshooting the Unified Computing System via UCSM or CIMC (CLI)
Experience troubleshooting network connectivity in a layer 2 environment.
Experience working in multiple ticketing platforms and the ability to manage multiple issues simultaneously while providing timely resolutions to customer issues
Candidate strong organizational skills and be self-motivated


Understanding of the following is required to be considered for this position:
  • Strong Citrix Infrastructure support experience XenApp, XenDesktop, XenServer, Netscaler
  • Strong virtual/VMware troubleshooting experience
  • Customer support and engagement experience
  • Network connectivity troubleshooting


  • CCNA/CCNP Datacenter Certification
  • Citrix/Vmware certifications
  • Flexibility with shift
  • ITIL Experience
  • Experience with F5 uses load balancing to determine efficiency in Datacenter
  • Storage experience (NetApp/EMC)


Associated topics: customer support, desk, edi, excel, help desk, information technology help desk, information technology support, support, system support, troubleshoot

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